If you’re unhappy with a PlayStation game, you have 14 days to request a refund. However, if the game is digital content (like a DLC pack), then Sony reserves the right to refuse a refund if you’ve already played it. If you’re returning an physical game, then Sony will only give you a refund if the game is defective. ..
Making Sense of PlayStation’s Refund Policy
If you return a physical game, you’ll have to pay for the return shipping.
If you have started to download or stream the purchased content, you will not be eligible for a refund unless the content is faulty. ..
Games and Add-ons
This means that if you don’t like a game, you can’t return it. If the game doesn’t work, then you can only return it if it’s not damaged or defective. Games rarely make it to store without being tested, so there’s not much of an example to point to. However, Cyberpunk 2077 did overhaul PlayStation’s refund policy due to the number of people that hated it.
Some PS4 games might not be compatible with a PS5 console, depending on the game’s release date. This could mean that you won’t be able to play them on your new console or that you have to get a refund.
Add-on content, like season passes or game consumables, are not subject to the same rules as regular content.
Subscriptions
PlayStation might reduce the refund amount based on how much you used the service.
Pre-Orders
If you pre-ordered a game, you can cancel that pre-order and receive a refund at any point until the game’s release date. However, if you pre-ordered fewer than two weeks before launch, the game follows the same rules as normal game purchases: you have two weeks after purchase.
How to Return a Game
PlayStation Support can help you return a game if it’s not working properly. If you’ve started playing the game, there’s a chance a representative may give you a refund if you explain the situation.
If you have a game that you bought from a store or online, and it is not what you expected, here are some steps to return it.
If you do not answer all the questions, the bot will continue to ask them until you do. Answer all the questions, and after that you will be in touch with a live agent. If there is no live agent, the bot will provide you with a Support ID number that you’ll need to keep track of until you can speak with a live agent.
If you paid for a game with a payment method that isn’t refundable, PlayStation will refund the money to your PSN Wallet. This includes things like Bancontact, Paysafecard, and money vouchers. ..
If you can’t get a PlayStation Store refund, be sure to ask for one before you go. This will prevent yourself from being banned and losing all your digital content.
PlayStation Store policies vary depending on the game, but in general, if you play less than two hours, you have 14 days to return a game. If you don’t want the game, you can either return it or exchange it for a different one. However, this isn’t always the case. Sometimes games are sold with a 14 day window to return them, but this is not always the case. Be careful of what you buy and read reviews before making a purchase. If you have any questions about PlayStation Store policies or how they work, please reach out to customer service.
